Yenna Label- Privacy Policy

 

Our contact details:

Name: Miss D.K.Wilson-Chew

Address: 2, Bryn Castell Cottages, Bryn Yorkin Lane, Caergwrle, Wrexham, LL12 9HR.

Phone Number: (+44) 07979290163

E-mail: enquiries@yenna.co.uk

 

The type of personal information we collect:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we get the personal information and why we have it

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

  6. Booking confirmation, payment processing, zoom and paypal integrations.

  7. Marketing Subscriptions (if applicable)

 

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Zoom Incorporated, Wix.com, Paypal Incorporated.

We use the information that you have given us in order to purchase and integrate your course using third party software integration systems between the companies. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We may share this information with Wix.com, Zoom Inc. and Paypal Inc. for the purposes of fixing, amending or cancelling bookings.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Miss D. Wilson-Chew, 2, Bryn Castell Cottages, Bryn Yorkin Lane, Caergwrle, Wrexham, Flintshire, LL12 9HR.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

 

How we store your personal information:

Your information is securely stored online.

We keep booking and membership details for 7 Years. We will then dispose your information by deleting the electronic records and manually shredding hard copies.

 

Your data protection rights:

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@yenna.co.uk if you wish to make a request.

 

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at Yenna Label, 2, Bryn Castell Cottages, Bryn Yorkin Lane, Caergwrle, Wrexham, Flintshire, LL12 9HR.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

You can also complain to us directly:

Miss D.K.Wilson-Chew, 2, Bryn Castell Cottages, Bryn Yorkin Lane, Caergwrle, Wrexham, Flintshire, LL12 9HR. (07979290163)

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